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55 Conclusion

The following quote returns us to the learning objective of this chapter: learners will be able to differentiate between tension, disagreements and conflict, while recognizing the value of diverse opinions and the importance of processing differences to prevent escalation.

 

“It can be hard when a team experiences disagreements or conflicts, and often we feel like our training does not adequately prepare us to face those challenges. So one of my favorite ways to deal with conflict on a team is to create a safe space where we can begin to explore openly the roots of our conflicts… when I sense that there’s conflict or strife, and to talk about what’s difficult for each member of the team. And what this often invites us to do is inhabit a kind of space I think of as the compassionate imagination. When we invite that kind of compassion for one another, we can begin to attenuate some of the cognitive errors that we start to make in the assumptions that we make about one another and our intentions.”

Jillian Horton, physician

 

Next Steps

We invite you to consider doing the reflection exercise following the reference page.

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Introduction to Collaborative Team-Based Care Copyright © 2025 by Office of Interprofessional Collaboration, Rady Faculty of Health Sciences, University of Manitoba is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License, except where otherwise noted.

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