51 Tension, Disagreement, and Conflict

“We value respect and open communication. When opinions differ, everyone is encouraged to express their recommendations and reasoning. This often leads to a more balanced and effective process. Ultimately, patients and their families have the final say in their care plan, and keeping this in mind often helps resolve conflicts between team members.”

Amanda Wolfe, pharmacist

Teams will experience tensions, which may lead to disagreement, which may lead to conflict. This is expected, given the differing team members’ perspectives and personalities. For example, tensions may be experienced when roles and responsibilities are not discussed, negotiated or addressed. Sometimes, turf issues get in the way of discussion, which can be the root cause of resulting disagreement and even conflict.

It is best to address tensions, disagreements, and conflict and not ignore them.  First, seek to understand, ensure all are heard, and move to resolve. Consider it a curiosity to explore the possible multiple stories or perspectives underlying the situation.

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