“Tension or disagreements among team members is a natural process. Conflict can happen at the level of a task or the process itself or between relationships. But not all of these tensions lead necessarily to conflict either. It can start as tension and it can build into a disagreement, which could potentially build into a real conflict…recognize when this is happening, pause and discuss it. Use your best communication skills to figure out what’s going on, whether it’s at the task or process level or in the relationship, and how to manage it, how to navigate it and how to come out the other end stronger as a team.”
Moni Fricke, physiotherapist
By the end of this chapter, learners will be able to differentiate between tension, disagreements and conflict, while recognizing the value of diverse opinions and the importance of processing differences to prevent escalation.
