Relationship-Focused Care/Services
“When my children were very young, I used to always take them to a local restaurant . . . there was a waiter who would always greet them . . . would always remember their names and little things about them, and would always invite them to create artwork that he would put up at the restaurant. We would also notice other things he did…When you [health care provider] walk into a room smiling at someone reassuringly, making eye contact . . . I think the skill is the same as that waiter in the restaurant. The way we make people feel matters.”
Jillian Horton, physician
Learning Objective
By the end of this chapter, learners will be able to recognize the importance of the relationship between the person/patient/client and circle of care and services, while focusing on the lived experiences of persons and respecting diversity, such as thoughts and beliefs.
