24 Tools to Support Communication
Various communication tools exist that create a structured approach to ensuring information is accurately transferred between two parties. Examples of such communication tools you may wish to explore further include: SBAR, “I PASS THE BATON,” call-out, check back, SHARQ, and ANTICipate.
When using a communication tool with a team, consider the following:
- All team members must be educated in the use of the tool;
- Team goal is more than just the task of making a decision;
- Teams also need to reflect on HOW they are making decisions together;
- Integration of the unique communication needs of the patient or client into the communication loop;
- Impact of the tool on team and team members’ relationships;
- How the tool promotes team reflection, not just routine and reactive responses;
- Influence of using the tool on team functioning and psychological safety.
“With respect to communication strategies, I find that respectful listening and participating in generative conversations with a view of possibilities is really important. No one profession holds all of the answers, so it’s helpful to create an atmosphere where all perspectives are welcome. At our organization, most staff and many families have been trained in a solution-focused approach (e.g., using language strategically to enhance self-awareness, positive emotions, autonomy, agency, and goal striving).”
Darlene Hubley, occupational therapist
